When we develop a WordPress website, we know where things are at with the software. For sites that we didn’t develop and don’t already manage, an initial audit of your current website is typically required.

In the event that we run into critical issues and have to rollback to a backup during our initial updating and compatibility & security testing of your WordPress software, themes, and plugins, we will provide you with a report of the issues that we find along with our recommendations and an action list as well as any possible costs for remediating the issues. Once approved, we will then carry out the work required and move forward with fully upgrading your website and putting your maintenance plan into place.

In most cases, unless your website has been very poorly maintained or uses poorly developed plugins and themes, there should be no issues during the install.

WordPress, it’s themes, and third-party plugins that are installed to create a website are endlessly being updated for security reasons, software compatibility issues, feature updates and general bug fixes. These are all very important reasons to keep the software updated. In some cases, however, authors decide to abandon their software and in many cases, that can leave a website open to vulnerabilities or errors.

There are also circumstances where updates may break a website or cause other issues. Without the background and knowledge of what to do in these circumstances, your site can become exposed to hackers or crippled and non-functioning. We can act quickly to restore your site in the event of failure or errors, and make recommendations when the parts stop working or become insecure.

Websites are not “set it up and forget about it”. They require regular maintenance both under the hood as well on the surface. When things aren’t working on your website, people don’t hang around very long and that can cost you money.

When you are looking after your own content updates or software upgrades, things can go wrong and it can cost you more to fix it than maintain it. If you try to fix it yourself, you can cause further damage and increase the costs of repair.

Content updates, addition of images, blog posts, calendar updates and other types of updates to your website are permitted. Support does not include premium services such as SEO, custom programming, custom or complex design changes. We will only perform work that exceeds your plan minutes with written approval. All additional work will be billed at the overage rate for your plan.

Our servers and hosting infrastructure is monitored 24×7 and notifications of issues are automated and looked after quickly. WP Care+ plan is available from 9am to 5pm Pacific/10am to 6pm Mountain time, Monday through Friday (excluding stat holidays). All support and update requests must be done through our support ticket system.

There is no way to guarantee that your website will not get hacked or go down. If your site is hacked, let us know immediately and we will restore a working backup and investigate the source of the hack. If your site breaks while you are adding content or doing updates yourself, your plan may not cover the costs of repair and restoration.